10 days ago I submitted an order to Fiverr for an image I wanted created. I mentioned to the vendor that I likely would have many more opportunities if the image was something I liked.
I was led to believe the job would be done in four days. On the third day I was informed it would be done in ten days.
Today is day ten and there is another message indicating it will be done tomorrow.
Wow! What a mistake on the part of the artist.
For them to know I may want more work done and not to do everything they could to get the first job done in a timely fashion is a huge mistake.
It never ceases to amaze me how people say they are looking for work, they get paid for a “test” job and then they fart around getting it done.
Likely, they are the very same people who are still saying how bad the economy.
Granted, it’s not that my $5 job is going to make or break them, but what about the other business they might get out of the deal? And what about people I could have referred to them?
I gave the artist all the opportunity in the world to figure out that this was not just some idle promise. I told them why I wanted the image done, what the full project was and even signed with my full name. A quick look on the Internet would have told them I was not fooling around and I was the real deal.
Because of this delay it is very likely I won’t do more business with them. Why should I? After all, they initially promised a small job in a few days and I am still waiting for the job to be finished. I can only imagine how long it would take for a full blown job.
A few insights for running a successful business
- Always under promise and over deliver
- Don’t make your potentially great clients wait beyond the promised date
- Realize that the first job is the first impression
- What starts out small may likely turn into something huge
- Keep the client informed about what is happening
- Don’t be a boob! If you have someone who is paying you to do a job, do it!
On the flip side, when you find a vendor who takes really good care of you, take really good care of them.
- Treat them with respect
- Pay on time
- Let them know you appreciate who they are.
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In my experience, the people on Fiverr are rarely “true entrepreneurs” or “true artists”.
They’re usually dabblers in an extremely early phase of their development.
The old adage: You get what you pay for seems to hold VERY true in regards to Fiverr 🙂
I charge a premium in my industry, and I do that for a reason — some of my clients have been people who’ve tried “everyone else” and been burned 😉
I hear what you are saying Jason and I also know that there are some who use Fiverr as a loss leader. I have found great resources on Fiverr and as this post indicates, have found “not so great” resources.
Thanks for your comments.
Yep, you said it, Kathleen. And you’re right — there’s definitely a flipside to it, and nothing says you can’t find great resources on Fiverr.
I guess what I’m aiming to get at is that…
…To me it’s mainly about the experience — and Fiverr seems to offer something like a Flea Market or Walmart or Dollar Store experience, if I understand it correctly.
I can find great stuff at a Flea Market too, but I’m not sure I’d feel too comfortable exclaiming what I paid for was junk 🙂
Anyway, it was a good chat and I’m glad I had the chance to weigh in on something like Fiverr on a classy site like your own 🙂
Thanks for listenin’, and keep ryzin’!
As I’m doing the ground work for my PLR business I needed someone to do some very simple power points for me. It’s not that I couldn’t do it for myself. It’s just that paying someone 5 bucks was a much better use of my time.
I found someone and use him for this now. His communication is great and, because I use him often, he gets back to me quickly… yes, I do need to make a few changes, but then I do that with all my VAs. saves much time which translates into being able to do more writing time for me.
I’m going to hold onto him.